Terms & Conditions

Millan Experiences is a destination management and private concierge company based in Cartagena de Indias. We design and coordinate stays in private villas and islands, boat charters, private chefs, tours, transport, events and other experiences, which are delivered by us or by selected local partners.

• Experiences are tailor-made: we send a written proposal with prices, inclusions and conditions before anything is confirmed.
• Unless the proposal states otherwise, a reservation is confirmed with a 50% non-refundable deposit; the balance is paid on the date indicated in the confirmation.
• Prices are quoted in the currency stated in the proposal and may vary until the reservation is confirmed.

Cancellation conditions are specified in each proposal. In general, if you cancel after confirming, the deposit is not refunded, and you will not be asked to pay the remaining balance. Changes of dates or services are subject to availability and may change the price.

• The number of guests may not exceed the capacity of the property, and every guest must be registered before arrival.
• Visitors, gatherings and events require prior approval and may involve additional charges, deposits or staff.
• Guests must respect house rules, quiet hours and neighbours, and are responsible for damage caused during the stay.
• Check-in is usually at 3:00 p.m. and check-out at 11:00 a.m., unless otherwise agreed.

Boat charters are subject to weather and sea conditions and to the instructions of the maritime authorities. The captain may modify or cancel an itinerary for safety reasons. Vessels may not exceed their authorized passenger capacity. National park fees and port taxes are included only when stated in the proposal.

Orders from our private boutique must be placed at least 8 hours in advance and are delivered to the agreed villa, boat or dock. Payments are processed securely through Wompi. Alcoholic beverages are sold only to adults of legal drinking age.

Some services are provided by independent partners (properties, vessels, restaurants, transport). We select them carefully and coordinate them on your behalf; each partner is responsible for the delivery of its own service.

The content of this website — texts, photographs and brand — belongs to Millan Experiences or is used with permission, and may not be reproduced without authorization. Information about third-party venues is provided as a recommendation and may change without notice.

These terms are governed by the laws of the Republic of Colombia. For any question, write to millanexperiences@gmail.com or call +57 310 710 2651. See also our Privacy Policy.